Cheap Rubbish Removal Terms and Conditions

These Terms and Conditions set out the basis on which Cheap Rubbish Removal provides rubbish and waste collection services within the United Kingdom. By making a booking, using our services, or allowing our operatives to access your premises, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order.

1. Definitions

In these Terms and Conditions, the following expressions have the following meanings:

1.1 Cheap Rubbish Removal, we, our, us means the waste collection service provider trading as Cheap Rubbish Removal in the UK.

1.2 Customer, you, your means the individual, business, landlord, tenant, agent, or organisation placing a booking or otherwise using our waste removal services.

1.3 Services means rubbish removal, waste collection, clearance, loading, transportation, and lawful disposal or transfer of waste carried out by us.

1.4 Waste means any items, materials, rubbish, junk, or debris that you have asked us to remove and which we have agreed to collect, subject to these Terms and Conditions and applicable waste regulations.

1.5 Contract means the agreement between you and us for the provision of Services, comprising your booking and these Terms and Conditions.

2. Scope of Services

2.1 We provide rubbish removal and waste collection services at domestic and commercial premises, including but not limited to houses, flats, offices, shops, and construction sites, within our advertised service area in the UK.

2.2 Our standard Services include the loading of agreed Waste from accessible areas on your premises, transportation of that Waste, and transfer or disposal at an authorised facility in accordance with UK waste regulations.

2.3 We do not undertake structural demolition, specialised hazardous waste clearance, or any activities for which we are not properly licensed or insured. Certain items and materials are excluded or restricted as set out in clause 8.

2.4 We reserve the right to refuse all or part of a collection where it would be unsafe, unlawful, exceeds any agreed capacity or weight limit, or where access is inadequate.

3. Booking Process

3.1 You may request a booking for our Services by telephone, email, online form, or any other method we make available. All bookings are subject to availability and our acceptance.

3.2 When placing a booking, you must provide accurate and complete information, including the type and approximate volume of Waste, the collection address, access details, and any relevant site conditions such as stairs, restricted parking, or time limits.

3.3 Any quote we provide before attending is based on the information you supply. If, on arrival, the actual Waste or site conditions differ significantly from the description provided, we may adjust the price, refuse the job, or propose a revised Service.

3.4 A booking is only confirmed when we have accepted it and provided you with a confirmation by your chosen method of communication. We may, at our discretion, require a deposit or pre-authorisation before confirming your booking.

3.5 You must ensure that someone over 18 years of age is present at the premises at the collection time to grant access, identify the Waste, and authorise the work, unless we have agreed in advance that you do not need to be present.

4. Pricing and Quotes

4.1 Our charges are based on factors such as volume of Waste, weight, type of materials, labour required, access conditions, and distance from our operating base. We may provide guide prices or fixed quotes depending on the information available.

4.2 Any quote given without us inspecting the Waste is an estimate only and is not binding. Once on site, our team will assess the actual Waste and confirm the final price before loading begins.

4.3 Where you have provided photographs or a detailed inventory, we will use these to give a more accurate estimate. However, the final price may still vary in line with the actual Waste and conditions encountered.

4.4 All prices quoted are in pounds sterling and, where applicable, will indicate whether they are inclusive or exclusive of VAT or other applicable taxes.

5. Payments

5.1 Unless otherwise agreed in writing, payment is due in full on completion of the collection and before our team leaves the site.

5.2 We accept payment by cash, debit card, credit card, bank transfer, or any other methods we advertise as available. We do not accept payment by cheque unless this has been agreed in advance.

5.3 For business customers and account holders, we may agree alternative payment terms. Where we issue an invoice, payment must be made within the period stated on the invoice. If no period is stated, payment is due within 14 days of the invoice date.

5.4 If payment is not received by the due date, we reserve the right to charge interest on the overdue amount at the statutory rate applicable in the UK, as well as reasonable costs incurred in pursuing late payment.

5.5 You are responsible for paying any parking charges, permits, or penalties incurred as a direct result of carrying out your collection, unless such costs are caused by our negligence or error.

6. Cancellations and Amendments

6.1 You may cancel or amend your booking by contacting us during our normal working hours.

6.2 If you cancel more than 24 hours before the agreed collection time, any deposit paid will normally be refunded, less any non-recoverable costs we have incurred specifically for your booking.

6.3 If you cancel within 24 hours of the agreed collection time, we may retain all or part of any deposit, or charge a reasonable cancellation fee to cover our administrative time, travel, and loss of opportunity.

6.4 If we arrive at the premises at the agreed time and are unable to gain access, or the collection cannot proceed due to your act or omission, this may be treated as a late cancellation and a call-out or cancellation charge may apply.

6.5 We may cancel or reschedule your booking at any time if we are unable to provide the Services due to circumstances beyond our control, such as severe weather, vehicle breakdown, staff illness, or changes in law or regulations. In such cases, we will notify you as soon as reasonably practicable and offer an alternative time or a refund of any money paid for Services not provided.

7. Customer Responsibilities and Access

7.1 You must ensure that we have safe, reasonable, and lawful access to the premises and to the Waste to be collected. This includes arranging suitable parking, permits where necessary, and ensuring that any security, gate, or building access arrangements are in place.

7.2 You are responsible for gaining any permissions required from landlords, local authorities, building managers, or neighbours for us to carry out the Services.

7.3 You must clearly identify the Waste to be removed and confirm that you have the authority to dispose of it. We are not responsible for removing any items inadvertently included in the Waste where these were not clearly separated or identified as not for removal.

7.4 You agree to provide accurate information about the nature of the Waste, including any hazardous or unusual materials. If we discover prohibited or hazardous materials that were not declared, we may refuse to take them, adjust the price, or terminate the Service.

8. Prohibited and Restricted Waste

8.1 We operate in compliance with UK waste regulations and cannot collect certain types of waste unless we hold the necessary licences and facilities are available. Examples of items we may not collect include asbestos, clinical and medical waste, chemicals, solvents, pressurised containers, explosives, and certain hazardous electrical equipment.

8.2 Where restricted items can be collected subject to special handling, additional charges will apply and prior agreement is required.

8.3 If prohibited or restricted Waste is discovered among your items without prior disclosure, we may leave such items on site, or if already loaded, we may return them to you. You will be responsible for any additional costs or legal implications arising.

9. Performance of the Services

9.1 We will exercise reasonable skill and care in carrying out the Services and will endeavour to complete the collection within the agreed time frame. However, any stated times for arrival or completion are estimates and not guaranteed.

9.2 Our operatives may decide how best to load and transport the Waste, taking into account safety, capacity, and legal requirements. We may make multiple trips if required and agreed.

9.3 We will take reasonable care to avoid damage to your property while providing the Services. However, you should inform us of any fragile areas, hidden pipes or cables, and any particular risks on site.

10. Liability and Limits of Responsibility

10.1 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for any other matter where liability cannot lawfully be limited or excluded under UK law.

10.2 Subject to clause 10.1, we will not be liable for any indirect, consequential, or economic loss, including loss of profit, loss of business, loss of opportunity, or loss of goodwill, arising out of or in connection with the Services or these Terms and Conditions.

10.3 Our total liability to you in respect of any claim arising out of or in connection with a particular Service shall not exceed the amount you have paid or are due to pay for that specific Service, except where a higher limit is mandated by law.

10.4 We are not liable for any damage or loss arising from inaccurate or incomplete information you provide, from your failure to obtain necessary permissions, or from any pre-existing condition or defect of your property or belongings.

10.5 Any claim relating to damage to property or loss of items must be notified to us in writing as soon as reasonably practicable and in any event within 7 days of completion of the relevant Service. You must provide reasonable evidence to support your claim.

11. Waste Transfer and Legal Compliance

11.1 We operate as a licensed waste carrier where required and will handle, transport, and transfer Waste in accordance with applicable UK laws and regulations, including duty of care requirements.

11.2 Where appropriate, we will ensure that Waste is taken to authorised transfer stations, recycling centres, or disposal facilities. We support responsible rubbish removal and will seek to reuse or recycle materials where feasible.

11.3 For certain commercial or construction collections, a waste transfer note or similar documentation may be required. Where this applies, we will arrange for the appropriate documentation to be completed and retained in accordance with legal requirements.

11.4 Ownership and responsibility for the Waste transfers to us at the point it is loaded onto our vehicle, except where prohibited or restricted items are discovered, in which case responsibility may remain with you as outlined in clause 8.

12. Data Protection and Privacy

12.1 We will collect and process personal information about you, such as your name, contact details, and service address, for the purpose of managing your booking, providing the Services, taking payment, and handling any queries or complaints.

12.2 We will handle your personal data in accordance with applicable UK data protection laws. We will not sell your personal data to third parties. We may share it with our staff, contractors, and service providers where reasonably necessary to deliver the Services or comply with legal obligations.

13. Complaints and Dispute Resolution

13.1 If you are unhappy with any aspect of our Services, please contact us as soon as possible so we can try to resolve the issue informally.

13.2 We will investigate any complaint in good faith and aim to respond within a reasonable time. We may ask you for additional information or evidence to help us understand the issue.

13.3 If a dispute cannot be resolved informally, either party may pursue their rights through the courts as set out in clause 15.

14. Changes to These Terms

14.1 We may update or amend these Terms and Conditions from time to time to reflect changes in our business practices, Services, or applicable law.

14.2 The Terms and Conditions in force at the time you make your booking will apply to that particular Contract, unless a change is required by law or we agree otherwise with you in writing.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any Contract formed under them are governed by and shall be construed in accordance with the laws of England and Wales.

15.2 Any disputes arising out of or in connection with these Terms and Conditions or the Services shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where you are a consumer resident in another part of the UK, in which case you may also bring proceedings in your local courts.

16. General Provisions

16.1 If any provision of these Terms and Conditions is held by a court or other competent authority to be invalid or unenforceable, that provision shall be severed and the remaining provisions shall continue in full force and effect.

16.2 No failure or delay by either party in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

16.3 You may not assign or transfer your rights or obligations under these Terms and Conditions without our prior written consent. We may assign or subcontract our rights and obligations where this does not materially affect the Service provided to you.

16.4 These Terms and Conditions, together with your booking details and any written variations agreed between us, constitute the entire agreement between you and us in relation to the Services and supersede any previous agreements or understandings.