Cheap Rubbish Removal Privacy Policy

This Privacy Policy explains how Cheap Rubbish Removal collects, uses, stores and shares personal data about its customers. It applies to all Cheap Rubbish Removal customers in our service area, including people who contact us for quotations, book our services, or communicate with us in any way.

We are committed to protecting your privacy and handling your personal data in a lawful, fair and transparent manner in accordance with the UK General Data Protection Regulation and applicable data protection laws.

Who we are and how to contact us

Cheap Rubbish Removal is the data controller for the personal data described in this Privacy Policy. This means we decide how and why your personal data is used. If you have any questions about this Privacy Policy or about how we handle your personal data, you can contact us using the details provided on our usual customer communication channels.

What personal data we collect

We collect and process different types of personal data depending on how you interact with us. The main categories of personal data we may collect are:

Identification and contact details such as your name, address of the property where rubbish is to be collected, billing address, email address, telephone number and, where relevant, business name and job title.

Service and booking information such as service type, date and time of collections, access instructions, details about items you ask us to remove, photographs you provide relating to the job, and any additional notes or instructions you give us.

Payment and transaction data such as records of services purchased, amounts paid, payment method used and invoice details. We do not store full payment card numbers, expiry dates or security codes; these are processed securely by our payment processors.

Communication data such as emails, messages, call records and any feedback, reviews, or complaints you share with us.

Technical and usage data such as basic information about how you use our website or online booking tools, including device type, browser type, date and time of access, pages viewed, and interaction data. This may be collected using cookies or similar technologies where permitted by law and your browser settings.

How and why we use your personal data

We use your personal data only when we have a valid lawful basis. The main purposes and lawful bases are:

To provide our services. We process your identification, contact and service information to give quotations, schedule collections, carry out rubbish removal, issue invoices, and manage your bookings. The lawful basis is performance of a contract or taking steps at your request before entering into a contract.

To take payment and manage accounts. We use payment and transaction data to process payments, handle refunds, maintain accounting records and prevent fraud. The lawful basis is performance of a contract and our legitimate interests in running our business and preventing misuse.

To communicate with you. We use your contact and communication data to respond to enquiries, confirm bookings, send service updates, and handle feedback or complaints. The lawful basis is performance of a contract and our legitimate interests in providing good customer service.

To comply with legal obligations. We may process your data to meet tax, accounting, health and safety or waste disposal regulations, and to respond to lawful requests from authorities. The lawful basis is compliance with a legal obligation.

To improve and protect our business. We may use technical, usage and service data to monitor website performance, improve our services, train staff, and protect our systems and customers from fraud or misuse. The lawful basis is our legitimate interests in maintaining and developing our business.

Marketing communications. We may occasionally send you information about similar services that we think may interest you. Where required by law, we will only send such communications with your consent, and you can opt out at any time using the unsubscribe options provided or by contacting us directly.

Sharing your personal data and use of processors

We do not sell your personal data. We may share your personal data with trusted third parties who act as data processors and help us deliver our services. These processors may include:

Payment service providers who securely process your payments on our behalf.

IT and hosting providers who support our website, booking systems, email and data storage.

Customer service and communication tools that help us manage enquiries, bookings and service updates.

Professional advisers such as accountants, auditors, legal advisers or insurers, where necessary for our business and to comply with our legal obligations.

Waste transfer, recycling and disposal partners where this is necessary to complete the service and demonstrate lawful disposal of waste.

Each processor is only allowed to process your personal data on our documented instructions, must keep it secure, and is required to comply with data protection laws. We may also share personal data where required by law, for example with regulators, law enforcement agencies or courts.

International transfers

In some cases, our service providers may store or access personal data from countries outside the United Kingdom or the European Economic Area. Where this happens, we will ensure that appropriate safeguards are in place, such as using providers based in countries that have been found to provide an adequate level of data protection, or using contracts that require them to protect your data to a similar standard as under the GDPR.

How long we keep your personal data

We keep your personal data only for as long as necessary for the purposes described in this Privacy Policy, or as required by law. The relevant retention periods will depend on the type of data and the reason we collected it.

Booking and service records are generally kept for several years after the end of our relationship with you to deal with any questions, disputes or legal claims and to comply with tax and accounting requirements.

Payment and invoice information is kept for the period required by tax and financial regulations.

Communications, complaints and feedback may be kept for an appropriate period to monitor service quality, train staff and handle any follow up queries.

Where we no longer need your personal data, we will delete it or anonymise it so that it can no longer identify you.

Your data protection rights

Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Cheap Rubbish Removal customers in our service area, although they may be subject to certain conditions and legal exceptions. Your rights include:

Right of access. You can ask for confirmation that we process your personal data and request a copy of the data we hold about you.

Right to rectification. You can ask us to correct inaccurate or incomplete personal data.

Right to erasure. In certain circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the purpose it was collected, or where you withdraw consent and there is no other lawful basis.

Right to restriction. You can ask us to restrict the processing of your personal data in certain situations, such as while we are considering a request to rectify data or an objection to processing.

Right to object. You can object to processing based on our legitimate interests, including profiling, and we will stop processing unless we have compelling legitimate grounds or need the data for legal claims. You can always object to direct marketing and we will stop sending it.

Right to data portability. Where we process your data based on your consent or a contract and by automated means, you can request that we provide your personal data in a structured, commonly used and machine readable format, or ask us to transfer it to another organisation where technically feasible.

Right to withdraw consent. Where we rely on your consent to process personal data, you can withdraw that consent at any time. This will not affect the lawfulness of processing carried out before withdrawal.

If you wish to exercise any of these rights, please contact us using our usual customer contact details. We may need to verify your identity before responding to your request.

Complaints and how to raise concerns

If you have concerns about how we use your personal data, please contact us first so we can try to resolve the issue. You also have the right to lodge a complaint with your local data protection authority if you believe your data protection rights have been infringed.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we handle personal data. When we make significant changes, we will take appropriate steps to inform you. The most current version of this Privacy Policy will apply to the personal data we hold about you.